Isaac Eiland-Hall – Resume

Summary

Web Hosting – Web Design – Helpdesk

Twenty-two years of web hosting, web design, technical support expertise since 1996, specializing in WHM/cPanel+CloudLinux, WordPress. Web design, hosting, HTML/CSS, PHP, MySQL, Divi, Bootstrap. CentOS, Ubuntu, Windows 3.1 through 10, Photoshop.

Excellent at customer relations. Thrives on resolving client issues, educating how to accomplish tasks, and establishing positive rapport for long-term client relationships.

Experience

PanamaCityPC.com / pc2.io

Owner, Web Designer, Web Hosting (2006 – Present)

Provide web hosting for more than 200 websites using cPanel + CloudLinux + CageFS server for individuals, small businesses, and web designers. Design websites for clients and assist designer clients with site designs. Computer repair of laptops and desktop including virus removals and OS reinstallations. 

InMotion Hosting — Virginia Beach, VA

Tier 1 Technical Support Representative (2018 – 2019)

Provide solutions to problems and assist clients with technical issues related to hosting on shared hosting and VPS, primarily via chat and ticket but also occasional phone.

Bajito Onda — Dallas, TX

Web Designer (2002 – 2004)

Design and host websites for clients of the Bajito Onda print shop. Technology included WordPress, HTML/CSS/PHP. Web hosting on self-managed dedicated server running cPanel.

Texas Instruments — Dallas, TX

Internal Helpdesk Technician (2001 – 2002)

Provided helpdesk and technical support for internal company website.

Microsoft — Dallas, TX

Email Technical Support (1999 – 2001)

Provide email-based technical support for Windows 95/98/98SE and included applications such as Internet Explorer.

Various Technical Contracts — Dallas, TX

Various titles (1995 – 1999)

  • Helpdesk: Aetna, F.D.I.C., Interstate Batteries
  • Technical Support: CompuServe, Hewlett-Packard DeskJet Printers
  • Web Design: M.A.G.I.C. (recruiting agency umbrella company)
  • Customer Service: AT&T Residential Long Distance

Portfolio

pc2.io

This is my part-time web design and hosting company website. I provide rock-solid business-class hosting, specializing in WordPress hosting and design. In addition to a few client sites I host directly, I host a number of sites for a web design client.

addled.us

My personal blog, using a picture of the new pier in Panama City Beach, FL where I used to live. I use a Divi page template to make new blog posts easier to write, and it includes my comment section already set up as I like it.

tanksteam.pc2.io

A friend’s child has medical difficulties, so I set up a page where they can publish news and updates on his condition, as well as donate to the cause.

nullusanxietas.com

An old business site. “Nullus Anxietas” means “no worries”, and that’s something I pride myself on providing: No worries web hosting. This site is designed in Bootstrap.

simutrans.com

I have hosted the Simutrans community since 2004, including the International Simutrans Forum. I host a number of Simutrans-related sites for the community.

artlifepc.com

I used the previous website design’s artwork and updated the design into WordPress using Divi to update the site design and make it responsive and more up-to-date while keeping the existing look and feel.